Frequently Asked Questions
Are you on social media (Facebook, Twitter, etc.)?
Yes! You can find us on the following social media platforms:
Why should I apply online? Can I just send my paper resume to your office?
In order for CareStaf to provide fast, efficient services to our clients, we want to work as quickly as possible to find the right person for each job. When you submit your online application, our recruiters are able to begin processing your information immediately. Plus, our online application covers all the bases: references, where you want your application sent, licensures, etc. Face it. You don't like waiting around to hear whether or not you got the job just as much as we don't like to have unfulfilled positions. You are welcome to send a paper resume to us, but be sure to include all the information requested in our online application . This will greatly speed up the hiring process.
Do I have to have an email address to complete the online application?
Yes. You must have a valid email address in order to use the electronic application form. Free email accounts are available at various websites (try yahoo.com or gmail.com).
Once I submit my application, can I edit or delete my information?
If you have additional information to provide, please call us at (913) 498-2888 or email firstname.lastname@example.org with your name and classification.
How much experience is required to work for CareStaf?
We require a minimum of one year of experience in the last three years. If you are unsure if your experience is appropriate, please call or email us at (866) 498-2888 (toll free) or email@example.com. If you're a New Grad, we also offer paid training.
What are some of the benefits of working for Carestaf?
Instant Pay (work today, get paid today)
Paid time off* (licensed staff)
Choose when and where to work
Work as much or as little as you want
Some restrictions may apply.
Do you offer any kind of training for your employees?
Yes. We offer paid training for certain Private Duty skills.
Mic-key button (G-tube)
Do you offer CEU's for licensed staff?
CareStaf doesn't offer CEU's but we do let you know through social media and our website about upcoming classes. Click here for a list of Continuing Education Opportunities.
I am currently inactive, but would like to reactivate. How can I update my file?
Call our office to speak with our HR department. They can tell you what you need to do. You may also reapply online here .
Some of my documents are out of date. How can I update my file?
Simply call our office to update your file. We continue to try and make this as easy as possible and should be able to update all of your information electronically.
My CPR card is expired. How can CareStaf help me renew my card?
CareStaf offers CPR classes to active employees. If you are not active with CareStaf we would love to have you back.
I just got paid for the first time with CareStaf. How can I make sure the money is in my account?
The first time you work for CareStaf you are entered into our payroll system. We then give you the information to log in to your own personal CareStaf account to see your records. You can access this information on your computer or with an app on your phone. This service is only available to active CareStaf employees.
Are you Medicaid certified?
Yes we are Medicaid certified. We are licensed in Missouri and Kansas to do licensed home care and private duty. Please contact us to make sure we are involved in the program in which your loved on participates.
What is the cost for Licensed Private Duty/Home Care services?
A Registered Nurse will assess your individual situation. With input from your family and loved one needing care. CareStaf will develop a personalized care plan that meets your needs. At that time, we will be able to determine the cost of services.
Do you provide a written description of the services that you provide?
Yes we have a brochure that lists the services we provide. Also, when opening your case, we discuss and provide additional details depending on the needs of your loved ones.
Can I reach a nursing supervisor 24/7?
Yes. We always have a Registered Nurse available to answer any questions or concerns you have at any time of day or night. You can reach us at (913) 498-2888 or (866) 498-2888 (toll free).
What kind of licensed nursing (RN, LPN) care do you provide?
CareStaf provides hourly private duty in the home. Click here to find out more about our licensed home care and private duty services.
Are you Medicare certified?
No we are not. We take insurance from many companies and we are Medicaid certified in Kansas and Missouri.
What kind of Non-Medical care do you provide?
CareStaf provides its clients with companion care that includes the following:
What area of Kansas City do you provide Non-Medical services?
CareStaf offers Non-Medical services in the greater Kansas City metropolitan area. In Kansas this includes: Kansas City, Overland Park, Olathe, Lenexa, Leawood, Prairie Village, and Shawnee. In Missouri this includes: Kansas City, North Kansas City, Lee's Summit, Raytown, Independence, Grandview, Gladstone, and Liberty. Find out more about the Non-Medical services we offer here.
How do you screen for quality caregivers?
We only hire caregivers with a minimum of one year of experience within the last three years. Many of our caregivers have many years of experience from which to draw. All must pass a rigorous screening process. They are insured and bonded. Their references are verified. We also run background checks. Many of our caregivers have worked with CareStaf for a long time. We consider ourselves lucky to have so many quality caregivers on our staff.
May I choose the caregivers that come to my home?
CareStaf carefully screens all of its caregivers to make sure they offer the highest level of comfort to you and your loved one. We wanted you to be involved and we welcome your input. If at any time you or your loved one would like a different caregiver, we will do our best to accomodate your request as quickly as possible.
How many caregivers will care for my loved one?
At CareStaf we strive to find one caregiver to care for your loved one. However, depending on the number of hours per day and the number of days per week, that may not be possible. In the case of 24/7 coverage, we find the least number of caregivers possible and strive to keep their schedule the same from week to week and month to month.
Are caregivers allowed to assist with medications?
CareStaf Non-Medical caregivers are able to give medication reminders. If further help is needed, this can be discussed with our Clinical staff when services begin.
How often may I change the services provided to my loved one?
CareStaf does not require you to sign any contract. Therefore, you may change or discontinue services at any time. We recognize that your loved one's needs may change and we are very flexible with these changes.
Do I need authorization for care from my physician?
You do not need any pre-authorization for any Non-Medical or Non-Licensed care that you or your loved one receives. We will be glad to provide any documentation you might need regarding services for reimbursement purposes.
What is the cost for Non-Medical services?
A Registered Nurse will assess your individual situation. With input from your family and loved one needing care, CareStaf will develop a personalized care plan that meets your needs. At that time, we will be able to determine the cost of services.
Are Non-Medical home care services covered by Medicare or my insurance?
Medicare does not typically pay for Non-Medical or Non-Licensed home care services. CareStaf works closely with many Long Term Care companies as well as traditional insurance companies. We are always more than happy to check your benefits for you by calling your insurance company directly.
How do I pay for services?
We will provide a bill for services on a weekly basis. We pay your caregiver so you will never be asked to pay them directly.