Choosing Home Care Services

What you should ask when you call a
POTENTIAL HOME CARE PROVIDER
	CareStaf
How long have you been a provider in the Kansas City area?	Since 1991
Are you a licensed home care agency and Medicaid certified?	YES
Are you Medicare certified?	NO
Are your caregivers supervised by a team of RN's?	YES
How many full-time schedulers do you have?	6
What is the average tenure of office staff?	8 years
What is the average tenure of field staff?	5 years
Are schedulers available to handle your calls 24 hours a day/ 7 days a week?	YES
Can you reach a supervisor 24 hours a day/7 days a week?	YES
Do you obtain patient and family input to devise a care plan?	YES
Do you provide a written description of the services that you provide?	YES
Is there a procedure for questions or complaints?	YES
Do you provide a written copy of Patient Rights?	YES
Is there a required contract for a certain number of hours of care?	NO
Are caregivers direct employees of your company or independent contractors?	Direct Employees
Are employees covered by Workers compensation & Liability?	YES
Are employees bonded and secured?	YES
What type of background checks are done?	Multiple both in KS & MO (call for details)
How much experience is required?	1 Year
Do you require and verify a minimum of 2 references?	YES
What is your clients average length of service?	It varies see below
All Clients	2.5 years
25% of Clients	4+ years
10% of Clients	8+ years
Do you communicate regularly regarding schedule and any changes	YES
Once my caregivers are established, will you remove them from my schedule to cover anyone else?	NO
Do I have a choice of caregivers?	YES
How are the caregivers selected for my loved one?	After learning details about your loved one, we search our database for those with the closest skills and personalities to match.
Can someone verify my insurance coverage?	YES
Will you bill my insurance company directly?	YES
Do you provide a detailed invoice?	YES